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We’ve answered some of your frequently asked questions to give you more information about the Princess Alexandra Auditorium and what we offer. If you can’t find the answer to your question, please don’t hesitate to get in touch using our contact us page.

Click on one of the categories below to jump straight to the answer you’re looking for:

Coronavirus Update

Dear Customers

We are very much looking forward to welcoming you all to the Princess Alexandra Auditorium Yarm.

  • Following the Government Announcement on Covid-19 we will be removing our remaining Covid-19 advice, but do ask customers to follow the points below:
  • Please do not attend the event should you be displaying symptoms of Covid-19 or have tested positive;
  • Whilst mask wearing is no longer requested, we ask you to respect other people’s space and their right to wear a mask. Mask wearing in enclosed spaces is advisable;
  • Please continue to use the hand sanitising stations provided, and we will continue our enhance cleaning regime of high-touch points;
  • Please note, our bar will continue to operate a queuing system to aid speed of service as apposed to for Covid reasons. Please adhere to the queuing system.
Thank you for your support and understanding.  We look forward to seeing you for the show.

Our Box Office is fully open for bookings and enquiries. You can contact us on 01642 792587 or by emailing

We are open at the following times :
Monday: 12:30pm – 4:30pm
Tuesday to Friday: 9:00am – 4:00pm
(Closed 11:30am – 12:30pm for lunch daily)

If you require information about a show that has been postponed then please check the show’s page in the What’s On section of this website for further information before getting in touch.

See it Safely mark for Princess Alexandra Auditorium in Yarm for shows during covid-19

We have been ‘See it Safely’ approved and granted the use of Society Of London Theatre & UK Theatre’s ‘See it Safely’ mark. The mark certifies that we are complying with the latest Government and industry Covid-19 guidelines, to ensure the safety of our staff and audiences.
See it Safely mark for Princess Alexandra Auditorium in Yarm for shows during covid-19
We have been ‘We’re Good To Go’ approved and granted the use of the industry standard mark. The mark has been designed by VisitEngland in partnership with Tourism Northern Ireland, VisitScotland and Visit Wales to reassure visitors that businesses have clear processes in place and are following industry and Government Covid-19 guidance on cleanliness and social distancing.


Face masks

Whilst mask wearing is no longer requested, we ask you to respect other people’s space and their right to wear a mask. Mask wearing in enclosed spaces is advisable.


Please do not attend the event should you be displaying symptoms of Covid-19 or have tested positive.

Hand sanitiser

Hand sanitiser dispensers will remain in place around the building and we ask anyone visiting us to continue to make use of these throughout their visit.

Cleaning procedures

We will continue to perform our robust cleaning regimes before, during and after shows. All high-touch points will be regularly cleaned with D10 throughout a show and all communal areas will be disinfected post show.


E-tickets are designed to minimise contact between staff and customers and we will continue to use e-ticketing across all of our events. Please bring your tickets with you, either printed out or on a mobile device; we will need to scan the QR code as you enter.

Contactless and card payments

We encourage you to use contactless card payments where possible when purchasing items from the bar, kiosk or box office. We can, however, only accept cash on our Ice Cream Trays inside the Auditorium. Hand sanitiser is provided on the bar and kiosk.

Risk assessments

We have a rigorous system of risk assessments in place for everything we do, and these are regularly reviewed and updated following any changes to the guidelines. We will continue to consider Covid-19 as a risk and, if necessary, make the required adjustments to our operating procedures.

If you have any concerns, please get in touch with our Box Office by calling 01642 592587 or by emailing

Many Thanks
Dan Brookes
Auditorium Manager

Booking information
How do I find performance information, dates, times and costs for a show?

On the ‘What’s On’ page you will see our full listing, select your performance and for all the information click ‘book now’.

Can I book tickets online?

You can book tickets online 24/7. Visit our What’s On page and follow the simple instructions on screen. Confirmation of your booking will be emailed to you.

Tickets can be printed at home (click on the link on your email to download). Alternatively, they can be collected from the Box Office or they can be collected on the day of the event when doors open 45 – 60 minutes before show time. Event day Box Office is situated in the foyer.

Online Booking is available until 60 minutes before the performance.

Can I buy tickets in person?

The Box Office is open at the following times :
Monday: 12:30pm – 4:30pm
Tuesday to Friday: 9:00am – 4:00pm
(Closed 11:30am – 12:30pm for lunch daily)

These times may differ in the school holiday periods.

Booking by telephone – 01642 792587 during Box Office opening hours.

Please have your credit/debit card ready when calling. We accept all major cards including Mastercard and Visa. We regret we are unable to accept payment via American Express.

Is there a booking fee?

A booking fee of £1 is charged for online and telephone bookings up to a maximum of £5. This excludes Yarm School performances and functions.

Do you accept group bookings? 

If you are looking to bring more than 10 people to a show or film, please contact our Box Office on 01642 792587. Some, but not all shows have a group discount. This will be clearly advertised on our website or on the show flyer, but you are welcome to check with the Box Office when you make your booking.

Do you accept reservations? Can tickets be reserved to be paid for on arrival?

We do not take reservations. If the show still has seats available, these can be booked and paid for on the door via our event day box office which is situated in the foyer.

Can I go on the mailing list?

You can join the mailing list by clicking on the ‘keep up to date’ link at the bottom of the home page of our website.

Ticket prices and fees
How much do tickets costs?

Ticket prices vary depending on the performance, but all pricing information is listed on the relevant event page.

Do you offer concession tickets?

Reduced price tickets may be available on some performances and only where stated. Age restrictions may apply. A ‘concession’ rate applies to over 60s, those in full time education, disability concession or any other type of concession. Once any ticket is purchased at full price no discounts or concessions will be made retrospectively.

Free tickets for Carers are offered on some performances, please contact the Box Office for details.

How do I select a concession ticket when booking online?

After choosing your seats and confirming your selection, your chosen seats will be displayed. Select the down arrow to choose the relevant ticket type and add to the cart.

Do I need to book a ticket for my baby?

Tickets are required for children 24 months plus, whilst babies under 24 months do not require a ticket. If your baby becomes distressed we expect patrons to leave the auditorium. Our Front of House staff will assist.

Please note that buggies and prams are not permitted in the auditorium but can be safely stored within the foyer area.

Can children attend unaccompanied?

All children under the age of 12 years need to be accompanied by an adult.

I’ve made an order and selected the Print at Home delivery method. How do I find/print my ticket?

Shortly after placing your order you will receive an email notification, after the first paragraph it states, ‘Download your tickets’. Click on the link (or go directly to your ‘Downloads’ folder if no pop up box appears) and a PDF file will be displayed to print your tickets.

Why is my e-ticket not appearing/printing correctly?

To view and print your tickets you need to have the most up-to-date version of Adobe Reader. This can be downloaded for free from Adobe’s website. Please bring a printed version of your e-ticket to the performance or contact our Box Office if you have further difficulties.

What happens if I leave my tickets at home or cannot print them off?

If you provide booking details, the Box Office will be able to locate your tickets for you and re-print.

Gift vouchers and theatre tokens
How do I purchase gift vouchers?

Gift vouchers can be purchased in the following amounts: £50, £25, £10 and £5. Click here to purchase gift vouchers.

Do you accept national and other theatre tokens?

We do not accept national and other theatre tokens. There are significant costs associated with these schemes and we are not able to participate at present.

Special requirements, access and disabilities
How do I purchase wheelchair seats?

The Princess Alexandra Auditorium offers easy access and floor-level seating for wheelchair users on row AA. There is a ramp into the foyer and atrium entrance and a lift down to the auditorium and bar/lounge areas.

Our auditorium is raked from Row A. If you have mobility issues, we would suggest that you book Row AA which is at the same level as the auditorium entrance.

The Friarage Theatre is accessed through the rear of the theatre where wheelchair user seating is located on row L. There are no steps into the foyer or into the theatre.

To book a limited mobility seat / wheelchair space please visit the Box Office or telephone 01642 792587.

Do you make Personal Assistant (Carer) tickets available?

If you contact the Box Office, we will be happy to arrange Personal Assistant tickets.

Do you have a Hearing Loop?

Yes, we have an infra-red hearing system in the Princess Alexandra Auditorium – please make yourself known to the Front of House team who will be able to assist you.

We have a hearing loop in the Friarage Theatre.

Do you allow Guide and Assistance Dogs?

Yes, we do. Please make yourself known to our Front of House team who will assist you. We are not able to allow dogs that are not either Guide Dogs or Assistance Dogs into our foyer area.

Is there disabled parking?

There is limited free parking on-site for 250 cars. These spaces are available on a first come, first served basis so please arrive early. Please ask a member of site staff on arrival for directions to our accessible bays.

Car Parking
When does the car park open?

The car park will be open ONE HOUR before doors for the performance open.

There is limited free parking on-site for 250 cars. These spaces are available on a first come, first served basis.

On-site facilities
What are the opening times for your bar? How can I pay?

The bar opens 45-60 minutes before performances and closes after the interval. We accept both cash and card payments in the main bar, with the exception of American Express.

Can I pre-order interval drinks?

You may pre-order interval drinks prior to a performance at the bar, these will be available for collection at the interval.

What is available to purchase?

Customers can purchase wines, beers, spirits and soft drinks. Coffee, tea and hot chocolate are also available. Crisps and sweets are available to purchase, as well as a range of delicious ice creams at some performances.

Do you have baby changing facilities?

Baby changing facilities can be found in the foyer disabled toilet in the Princess Alexandra Auditorium.

Do you have a lost property department?

Yes we do, just ask at the Box Office or call them on 01642 792587.

Refunds, returns and exchanges
Refunds and Exchanges

Tickets cannot be exchanged or refunded.

Can I return my ticket?

We are unable to give a refund unless a performance is cancelled. Should a performance be sold out and you are unable to attend then we will be happy to attempt to resell your ticket. There is no charge for this service.


In most cases, we can admit latecomers, although we may ask you to wait until a suitable break in the performance. Please be aware that if you cannot be admitted due to lateness, we are unable to give any refunds or exchanges.