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How to book

How to book

Online

Simply select the performance you wish to attend in the What’s On section of the website, and follow the step-by-step process to add tickets to your shopping cart. You will be taken through the booking process and will be able to select your seats (unless an unreserved seating event).

Box office – in person

The box office at Yarm School is open:
Monday: 12:30pm – 4:30pm
Tuesday to Friday: 9:00am – 4:00pm
(Closed 11:30am – 12:30pm for lunch daily)

Christmas and New Year opening times:

Monday 18th December: 10:00am – 4:00pm
Tuesday 19th to Thursday 21st December: 9:00am – 4:00pm
(Closed 12pm – 1pm for lunch daily)

We re-open on Tuesday 2nd January 2024 at 9am and closed 12pm-1pm for lunch

Our normal opening times resumes on Thursday 4th January 2024

School holiday opening unless stated above:

Monday: 1pm – 4:00pm
Tuesday to Friday: 9:00am – 4:00pm
(Closed 12pm – 1pm for lunch daily)

Please note the main Box Office is not open on weekends.

The box office is located on the left as you arrive into the car park entrance to the school and there are parking bays nearby.

Address: Box Office at Yarm School, Yarm, TS15 9EJ

Telephone

Call the box office on 01642 792587. All major credit and debit cards are accepted.

If you have misplaced your tickets for any shows you can still turn up as the team will be able to help you on the doors.

Your details

When you book tickets, you will be asked to provide contact details, including your address, telephone number and email address. Whilst this is primarily used by us for marketing purposes, it also enables us to get in touch with you should there be any changes to the event you have booked for.

Booking fees

A booking fee of £1 is charged for online and telephone bookings up to a maximum of £5. This excludes Yarm School performances and functions.

Please note we do not post out tickets, these will be emailed to you or alternatively you can collect from the event box office when the doors open.

Concessions

Reduced price tickets may be available on some performances and only where stated.  Where this is applicable the show information will display the information.  Age restrictions may apply.  A ‘concession’ rate applies to over 60s, those in full time education, disability concession or any other type of concession. Once any ticket is purchased at full price no discounts or concessions will be made retrospectively.

Carers tickets

Carers tickets are only offered on some performances. If you contact the Box Office, we will be happy to check this for you, please note that carers tickets are for those people who are paid employees and are instructed to care for the person.  We may ask for proof of this.

Reserved tickets

Please note we don’t reserve any tickets for any shows.  Further information on our FAQs

Refunds

Tickets will not be refunded after purchase.

Cancelled Performances: In the event that live performances are not permitted to go ahead for any reason, customers will be offered to transfer their tickets to a rescheduled performance where possible or offered a voucher or full refund.

If you have purchased tickets via a third party, they you will need to contact them if a show has been cancelled to organise your refund.

Single seat sales

We try to avoid leaving single seats for shows.  This is due to the difficulty in selling tickets for a sell out performance.  Please try to book seats that do not leave single seats.

Accessibility for shows

If you or someone in your party require wheelchair access, then you must contact the box office prior to booking, as we allocate Stalls Right Row AA for this.  You won’t be able to book it online yourself as we have to unblock the available seats, if any are left.

Sadly, once this is full we aren’t able to allocate anymore, so early booking is advisable.

Please note for wheelchair access we will only allocate the wheelchair user and another person in this row.  If your party if lager than two, then you will be required to purchase tickets elsewhere in the auditorium or as close to this area where possible.

The team at the box office will work with anyone on an individual basis for limited mobility seating as everyone’s needs vary, just give us a call and we can help.

 

Please note that seats in Circle Right and Circle Left do not become available until we have limited seating available in the Centre Stalls, Stalls Right and Stalls Left.